Casinoto FAQ — Find answers to all your questions here

As per Casinoto's terms and conditions One account per person Yes, this is allowed — even from the same device. Two family members may each register with their own NID, a separate mobile number, and a separate email address.

Strictly not allowed: opening two accounts using the same NID or the same mobile number. If a second account is created, both accounts will be closed and the balance may be forfeited.

• A unique national ID is required for each account.
• Two accounts from the same IP address may be flagged for automatic review.
• If you've accidentally opened two accounts, contact support@casinoto.app immediately — there's a good chance it can be resolved without any penalty.

There are a few reasons your Casinoto account may be locked — identify the cause and take the appropriate action:

• Repeated incorrect password attempts: Five consecutive incorrect password attempts will automatically lock your account for 30 minutes. Wait 30 minutes or log in using the OTP method.
• Incomplete KYC: If KYC is not completed within 7 days of registration, certain features will be restricted. Upload a photo of your NID to complete verification.
• Suspicious Activity: For security reasons, our system may temporarily suspend an account. When this happens, a notification is sent to your registered email.
• Self-exclusion set by you: If you have set a self-exclusion under Responsible Betting, your account cannot be reopened until the period expires.

For any reason, email support@casinoto.app directly with your registered mobile number and NID number. Most cases are resolved within 2–4 hours.

Yes, all major mobile banking methods in Bangladesh are accepted on Casinoto. See the details below:

• bKash: Send Money or Payment — both work. Instant credit.
• Nagad: Available from both personal and agent accounts.
• Rocket (DBBL): Mobile banking transfers are supported.
• Bank Transfer: NPSB, EFT, or Internet Banking — credited within 2–4 hours.

Always use Casinoto's designated account number or QR code when making a deposit — both are available in your account's cashier section. Sending from your registered number helps speed up verification.

The minimum deposit amount at Casinoto varies by payment method:

• bKash / Nagad / Rocket: Minimum ৳300 — deposit anytime.
• Bank Transfer: Minimum ৳1,000।
• To claim the welcome bonus: Minimum First Deposit ৳500 must be.

The maximum single deposit limit is ৳30,000 via bKash/Nagad and ৳5,00,000 via bank transfer. The daily total deposit limit is ৳10,00,000.

If a bonus is active, check the terms and conditions on each deposit — reload bonuses sometimes have a separate minimum deposit requirement.

The following rules apply at Casinoto when a match is cancelled or abandoned mid-way:

• If fully cancelled: If a match is cancelled before it starts, all bets are declared Void and the full stake is returned to your account.
• Completed in fewer overs than scheduled (cricket): If a result is declared under DLS rules, it is considered valid and bets are settled accordingly.
• Abandoned mid-match but later resumed: If the match resumes within 48 hours, the bet remains active.
• Suspended for more than 48 hours: Bet cancelled and full stake refunded.

For live bets: settlement may be based on the amount of play completed at the time the match was stopped — subject to the terms of the specific market.

Casinoto offers two distinct services — Live Streaming and a real-time score tracker.

• Live Streaming: Watch selected cricket, football, and tennis matches live — you'll need an active bet on the match or a deposit made within the last 24 hours. Go to the Sports section → click on the match → if you see the "Watch Live" icon, streaming is available.
• Real-Time Scores: Scores, wickets, cards, and goals for every match — updated every 30 seconds. No login or bet required to view.
• Sports Event Page: View upcoming match schedules, team standings, and current form all in one place.

Streaming on mobile uses more data — a Wi-Fi connection will give you a better experience.

Casinoto's responsible betting tools are completely free and available at any time. To activate: log in → Profile → Account Settings → "Responsible Betting" tab.

Available tools:

• Deposit Limit: Set a daily, weekly, or monthly deposit cap. Reductions take effect immediately; increases require a 24-hour waiting period.
• Loss Limit: Betting stops automatically once you've lost a set amount.
• Session Time Limit: Set how many hours per day you can access the platform.
• Cooling-Off: A betting break of 1–7 days. Your account stays active, but placing bets is temporarily disabled.
• Self-Exclusion: Account self-exclusion from 1 month to permanent — once set, it cannot be reversed before the period ends.

Using these tools isn't a sign of weakness — it's exactly what a smart bettor does.